Shipping Conditions at sakicok.com

At sakicok.com, we strive to offer our customers a seamless and stress-free shopping experience. To ensure that your order arrives on time and safely, we have partnered with established shipping providers FedEx, DHL, and UPS.

1. Order Processing Time 1.1 Definition of Processing Time

The processing time includes the period from when the order is placed until it is handed over to the shipping provider. During this time, we go through all necessary steps to prepare your order.

1.2 Standard Processing Procedure

The majority of orders are shipped within 24 business hours after payment confirmation. If you place your order over the weekend, there may be slight delays due to modified workflows in the warehouse during weekends.

1.3 Operating Hours of Our Warehouse

Our warehouse is open Monday through Friday during regular business hours. Public holidays are exceptions. Even during holiday periods, we make every effort to keep delivery times as short as possible and avoid delays.

1. Delivery Times for Malaysia

Orders within Malaysia typically arrive with 2-7 business days (UTC/GMT +8:00). This includes both the processing time and the shipping time. Our partnerships with reliable providers such as FedEx, DHL, and UPS ensure dependable delivery.

1. Shipping Costs 3.1 Free Shipping

For orders with a total value exceeding RM20, we offer free shipping. This allows you to shop without worrying about shipping costs.

3.2 Shipping Fee

If the order value is below RM20, a shipping fee of RM3.99 will be charged. This fee covers the necessary costs involved in the shipping process.

1. Delivery Time Details

We aim to ship your orders from our warehouse as quickly as possible. Once the order has been shipped, we will send you an email confirming the shipment. This email will include all relevant information about your package's shipment.

1. Changing the Delivery Address

If you need to change the delivery address, you can do so free of charge as long as we have not yet provided you with a tracking number. Once you inform us of the change, we will ensure that your order is delivered to the new address.

1. Order Tracking 6.1 For Registered Customers

If you are already registered on sakicok.com, you can track your order, shipping status, and processing details in your personal account. This keeps you informed about the status of your order at all times.

6.2 For Non-Registered Customers

If you are not yet registered on our website, you can still track your order by entering your order ID and email address.

1. Order Cancellation 7.1 Cancellation Before Shipment

If you wish to cancel your order before it is shipped, please contact us immediately. We do not charge any additional processing fees and will refund the full purchase price.

7.2 Cancellation After Shipment

Once the product has been shipped, the standard return policy applies. This policy is designed to protect the interests of all parties involved.

1. Notes

8.1 Processing Days

The processing day indicates when your package leaves the warehouse. From this point onward, your package begins its journey to you.

8.2 Transit Days

Transit days refer to the time the shipping provider needs to deliver the product to you. The actual delivery time may vary due to shipping delays, weather conditions, or other unforeseen factors.

If you have any questions regarding shipping, please contact us at sakicok@outlook.com. Our customer support team is happy to assist you.